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Front Desk Ambassador

1 week ago

Grove City, Ohio, United States Drury Hotels Full time

Company Overview: At Drury Hotels, we pride ourselves on providing a warm and welcoming atmosphere for our guests. As a family-owned and operated hotel system, we have a long history of delivering exceptional service and value to our customers.

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Salary: Starting pay is $16.01 per hour, with opportunities for growth and advancement within the company.

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Job Description: As a Guest Service Agent at Drury Hotels, you will be responsible for ensuring that our guests receive exceptional service and have a positive experience during their stay. This includes checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

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Required Skills and Qualifications: To succeed in this role, you will need to possess excellent communication skills, be highly organized and able to multitask, and have a warm and friendly manner when relating to and interacting with the public.

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Benefits: As a valued member of our team, you will enjoy a range of benefits, including incentives, work-life balance, career growth opportunities, health and well-being support, and retirement planning.

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Others: At Drury Hotels, we are committed to creating a positive and supportive work environment where our team members can grow and develop their careers. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of programs and initiatives to help them achieve their goals.

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Responsibilities: As a Guest Service Agent, your key responsibilities will include serving as the happy, helpful face of our hotel to guests entering and departing our front door, ensuring exceptional, positive experiences for our diverse team members and guests, and assisting guests in a friendly, efficient, courteous, and professional manner.

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What We Expect: We expect our Guest Service Agents to present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers, and to ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.