Mental Health Support Specialist

4 days ago


Utica, New York, United States ican inc Full time

The Children’s Crisis Residence is a short-term, therapeutic residential program designed to support youth ages 10-17 experiencing emotional, behavioral, or mental health crises. The residence provides a structured, safe environment where children receive individualized care, including crisis intervention, counseling, and daily living support. The goal is to stabilize the child, address immediate mental health needs, and prepare them for a successful transition back to their home or to a long-term care setting. The program works collaboratively with families and mental health professionals to ensure continuity of care and long-term stability.

The Family Support Coordinator will provide support to parents or caregivers whose youth currently resides at the Children’s Respite. The Coordinator brings life experiences and skills to the position to enhance the team effort to deliver assistance to the youth as they explore the goals they would like to achieve.

Duties and Responsibilities
  • Provide support for caretakers to receive appropriate resources and services in a timely and coordinated manner.
  • Engage youth and assist families with an understanding of agency philosophy and policies.
  • Will educate caregivers about maintaining self-awareness, self-help techniques, and symptom management, clarify rehabilitation and teach effective coping strategies based on their own lived experience.
  • Responsible for traveling within designated areas in order to provide support and linkage for the youth and the families.
  • Participate in training sessions and stay current with training updates as required.
  • Attends agency in-services, workshops and seminars as required.
  • Adhere to the agency’s policy and procedure.
  • Consistently demonstrates a strength-based approach and Trauma Informed Care.
  • Acts as a liaison between youth and family, agency personnel, and other service providers as necessary and appropriate.
  • Provides advocacy for caretakers.
  • The Family Support Coordinator must maintain consistent, ongoing communication with the entire team and participate in treatment team meetings.
  • Deliver interventions and activities that meet needs, build on strengths, and achieve outcomes.
  • Complete all required documentation in a comprehensive and timely manner.
  • Shifts may vary, and staff may be required to work differential shifts as a relief or rotation.
  • Additional duties may be assigned on an as needed basis.
Education / Experience
  • High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience. Individuals must be 21 years of age or older.
  • The applicant must: demonstrate “”lived experience” as the parent or primary caregiver who has navigated multiple child-serving systems on behalf of their child(ren) with social, emotional, developmental, health, behavioral, and/or addiction needs. The candidate must be willing to disclose their lived experience.
  • All staff must be cleared with the New York State Central Registry, New York State Justice Center, and complete a background check/fingering printing in accordance with 14 NYCRR Part 550 regarding criminal background checks, and NYS Social Services Law Section 424 regarding the child abuse and neglect registry.
  • Valid New York State driver’s license and reliable transportation is required.


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