Customer Service Leader

3 weeks ago


Indian Trail, North Carolina, United States Food Lion Full time
Job Overview

As a Customer Service Leader at Food Lion, you will be responsible for providing exceptional customer service and ensuring that our customers have an easy, fresh, and affordable shopping experience. This role involves assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximizing sales through excellent customer service.

About the Job

This position requires a high school graduate or equivalent with effective communication and customer service skills. You should also have the ability and willingness to learn multiple tasks and technical requirements of the job. The salary for this role is approximately $42,000 per year, based on national averages for similar positions. If you are looking for a challenging and rewarding career with opportunities for growth, we encourage you to apply.

Responsibilities

• Provide fast, easy, flexible, and friendly service to customers
• Assist in maintaining store office functions accurately and on time
• Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or place service calls efficiently
• Perform tasks of sales associate when scheduled or as needed

Requirements

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability to perform repetitive hand and arm motions and lift products weighing up to 15 lbs continuously
• Ability to stand 100% of the time, frequently walking short distances
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

What We Offer

At Food Lion, we provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression. Additionally, we offer competitive salaries, comprehensive benefits packages, and opportunities for growth and development.

How to Apply

To apply for this exciting opportunity, please submit your application and resume. We look forward to reviewing your qualifications.

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