Advanced Telephone Triage Nurse Specialist
2 weeks ago
Saratoga Hospital Seeks Experienced RN for Telephone Triage Role
We are currently seeking a skilled Registered Nurse to join our team as a Telephone Triage RN. This is an exciting opportunity to work in a fast-paced environment, utilizing your clinical expertise to provide high-quality patient care via telephone.
Primary Responsibilities:
- Respond promptly to incoming calls and assess caller symptoms to determine the appropriate level of care.
- Prioritize scheduling of patients and referrals to medical facilities, utilizing available resources and guidelines.
- Provide clear instructions to callers, including home care instructions and written guidelines sent via portal or mail.
- Document each patient call using electronic health records (EHRs) in compliance with approved policies and procedures.
Additional Responsibilities:
- Act as a liaison between departments to facilitate improved coordination of care.
- Apply advanced critical thinking and conflict resolution skills to resolve complex situations.
- Participate in ongoing education and training programs to stay up-to-date on best practices and industry developments.
Requirements:
- Registered Nurse license required; BSN preferred.
- 3-5 years of experience working in a physician practice setting preferred.
- Strong communication and conflict resolution skills.
Compensation: The estimated salary range for this role is $44,000 - $72,600 per year, depending on overall experience and qualifications, shift, and location.
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