Advanced Telephone Triage Nurse Specialist

2 weeks ago


Saratoga Springs, New York, United States Saratoga Hospital Full time

Saratoga Hospital Seeks Experienced RN for Telephone Triage Role

We are currently seeking a skilled Registered Nurse to join our team as a Telephone Triage RN. This is an exciting opportunity to work in a fast-paced environment, utilizing your clinical expertise to provide high-quality patient care via telephone.

Primary Responsibilities:

  • Respond promptly to incoming calls and assess caller symptoms to determine the appropriate level of care.
  • Prioritize scheduling of patients and referrals to medical facilities, utilizing available resources and guidelines.
  • Provide clear instructions to callers, including home care instructions and written guidelines sent via portal or mail.
  • Document each patient call using electronic health records (EHRs) in compliance with approved policies and procedures.

Additional Responsibilities:

  • Act as a liaison between departments to facilitate improved coordination of care.
  • Apply advanced critical thinking and conflict resolution skills to resolve complex situations.
  • Participate in ongoing education and training programs to stay up-to-date on best practices and industry developments.

Requirements:

  • Registered Nurse license required; BSN preferred.
  • 3-5 years of experience working in a physician practice setting preferred.
  • Strong communication and conflict resolution skills.

Compensation: The estimated salary range for this role is $44,000 - $72,600 per year, depending on overall experience and qualifications, shift, and location.



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