Service Writer

About ACME ELECTRIC MOTOR, Inc.

We are seeking a skilled Service Writer to join our team at ACME ELECTRIC MOTOR, Inc. in Minot, ND. As a Service Writer, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

• Create service orders by gathering detailed information on equipment issues, service history, and warranty status.
• Work with internal and external customers to identify and secure the correct parts in a timely and efficient manner.
• Communicate with customers regarding estimated repair times, costs, and any delays or issues.
• Collaborate with employees across departments to ensure seamless service delivery.
• Review and verify equipment warranty coverage, including parts and labor.
• Partner with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
• Assist with the submission of warranty claims and follow up on outstanding claims to ensure resolution and reimbursement.
• Maintain a safe and secure work environment by adhering to and promoting safety standards.

Requirements:

• Customer service skills: Ability to communicate effectively with customers and team members.
• Computer skills and the ability to learn new software.
• Knowledge of tools and equipment.
• Experience with warranty claims: Previous experience in handling warranty claims is preferred.

What We Offer:

• Competitive pay based on experience.
• Generous PTO - Start earning PTO on your first day.
• On-the-job training.
• Work-life balance - Evenings, most weekends, and holidays off.
• Employee discounts.
• Employee referral program.
• Medical, dental, and vision insurance plans.
• Supplemental health insurance programs.
• Short- and long-term disability insurance.
• 401(k) program and company matching.

Why Choose ACME ELECTRIC MOTOR, Inc.?

We are a family-owned operation that values employee-centricity, family-friendliness, community involvement, and growth. Our team takes pride in their work and can see their impact on the company. If you are passionate about customer service, have experience with warranty claims, and enjoy working with equipment and tools, we encourage you to apply.