We are seeking a highly skilled Bike Mechanic to join our team at Ropeswing Hospitality Group. As a Bike Mechanic, you will be responsible for the maintenance and repair of our eMTB rental fleet, ensuring high levels of quality customer service and serving as a bike champion to the organization.

• Perform scheduled and non-scheduled service and maintenance of the bike inventory, including new bike assembly, maintenance, and cleaning.
• Ensure all aspects of operational quality and safety of Ranch bicycle fleet, including bearing adjustments, brake bleeding, suspension service, wheel truing, drivetrain overhauls, cable/housing replacement, and bar wrapping.
• Record time, materials, and parts required for each assignment and adhere to Bike Program budget.
• Maintain inventory of parts used/needed and allocate appropriately.
• Maintain an organized and efficient service area.
• Assist in organization of bike reservations and availability in partnership with the Bike Program Manager.
• Proactively identify issues with bicycles and their performance and assist with one-on-one maintenance issues as needed.
• Encourage and support all efforts to cultivate a bike-friendly identity for Horseshoe Canyon Ranch and related Ropeswing and Runway organizations.
• Assist in trail maintenance as needed.
• Learn, understand, and adhere to company policy, programs, and standards.
• Perform other tasks assigned by management.

• Minimum 2 years' experience and advanced technical knowledge of bicycle maintenance in a bike shop as a mechanic.
• Fluent in suspension maintenance, diagnosis, and repair.
• BRM (rental platform) experience.
• Ability to work with computers, cellphones, and relevant business systems to track work orders and inventory.
• Proficient in Microsoft Office Suite.
• Demonstrated team player and communication skills.
• Organizational skills (workspace management).
• Ability to manage competing priorities and deadlines.
• Ability to problem solve in a fast-paced, evolving department.
• Ability to complete satisfactory background and motor-vehicle check.

• eMTB expertise.
• Litespeed POS experience (or equivalent retail service system).

Ropeswing Hospitality Group is an Equal Opportunity Employer and values diversity. All employment is based on merit, qualification, and business need.