Veterinary Receptionist

Advanced Veterinary Medical Center - Job Description

We are a high-paced, multi-doctor veterinary practice seeking a driven and detail-oriented individual to join our team as a Veterinary Receptionist (CSR). This is an mid-level position that requires experience.

About the Role

• The ideal candidate will be able to handle phone calls, take care of clients, and schedule appointments with ease.
• They will also be responsible for maintaining a high level of professionalism when interacting with patients, clients, and coworkers.

ResponsibilitiesClinical Expectations:

• Greet clients in a timely manner
• Room patients according to the hospital's appointment schedule
• Ability to remain calm, collected, and professional in a high stress environment.
• Ability to pay attention to detail and multitask
• Answer and address client phone calls and be able to handle multiple lines
• Provide humane care every patient.
• Re-stock supplies and upkeep the reception area and exam rooms.
• Ensure that each animal receives the proper vaccinations.

Medical Care:

• Be able to interpret and communicate medical history.
• Assess critical vs. non-critical client concerns in scheduling and triaging patients.

Client Education and Communication:

• Educate clients regarding medical treatments to be administered and procedures performed.
• Communicate effectively and appropriately with concerned clients despite high-stress situations.

Record Keeping:

• Write patient medical history.
• Review and maintain accurate patient records in our computer database.
• Maintain patient confidentiality.

Clinic Maintenance and Upkeep:

• Ensure cleanliness of all hospital areas.
• Cleaning and disinfecting work spaces as needed.

Qualifications:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
• Previous Veterinary experience is highly preferred.
• Experience with IDEXX Neo is highly preferred.
• Willing to train the right individual that is eager to learn.

Salary and Benefits:

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits.

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