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Shift Lead

2 months ago

Eugene, Oregon, United States Weber Enterprises Full time

Weber Enterprises is seeking a highly motivated and experienced Shift Lead to join our team

About the Role:

The Shift Lead will be responsible for managing daily restaurant operations, ensuring exceptional customer service, and leading a team of employees to achieve sales and customer satisfaction goals.

Key Responsibilities:

  • Serving the Guest:
    • Ensure speed with service (SWS) goals are met.
    • Resolve guest complaints quickly and maintain positive guest relations.
    • Makes sound business decisions quickly, always keeping the guest in mind.
    • Maintain a friendly and courteous work environment.
    • Ensure employees are neat and clean in appearance.
    • Ensure quality products are delivered to guests.
  • Managing the Business:
    • Ensure products are prepared correctly and according to standards.
    • Assist in managing labor, by shift, within acceptable variances and according to labor laws.
    • Manage food costs within acceptable variances.
    • Coordinate opening and closing activities in a timely and safe manner.
    • Oversee proper product preparation, rotation, portioning, cooking and holding times.
    • Assist in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education.
    • Maintain restaurant sanitation and cleanliness standards and is certified in the food safety program.
    • Maintain crew productivity by proper deployment throughout the shift.
    • See that crew members are properly trained.
    • Respond quickly and appropriately to resolve safety and security issues.
    • See that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair.
  • Leading People:
    • Act as a role model by following appearance and procedural standards at all times.
    • Participate in restaurant goal setting and is committed to achieving team goals.
    • Encourage other team members to maintain performance standards.
    • Provide constructive feedback to the restaurant team.
    • Collaborate with team members to solve problems and make decisions.
    • Resolve conflicts and improve team member performance issues in a constructive manner and according to policies.
    • Communicate effectively, both written and orally, with restaurant team.

Requirements:

  • Must be at least 18 years old.
  • Must have the legal right to work in the United States.
  • Must be able and willing to work flexible hours.
  • Strong customer service skills required.
  • Must have a food handler's certificate according to state or local requirements (may be obtained on-the-job).
  • Must obtain food safety certification (on-the-job).

Physical Demands:

  • Must be able to stand for up to 10 hours per shift.
  • Must be able to occasionally lift and carry up to 50 pounds; constantly lift and carry up to 30 pounds.
  • Must be able to frequently push and pull up to 20 pounds.
  • Occasional climbing, stooping, kneeling, overhead lifting, and work on ladders required.
  • Constant reaching and grasping required.
  • Frequent bending, handling, fine manipulation and keying required.
  • Repetitive use of both hands and feet required.