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Customer Service Manager

2 months ago

Orono, Maine, United States Wendy's Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Wendy's. As a key member of our restaurant management team, you will be responsible for creating a service culture that delights every customer.

Key Responsibilities:

  • Lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service
  • Partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant
  • Develop and implement strategies to drive customer loyalty and retention
  • Collaborate with the team to ensure seamless execution of customer-centric initiatives
  • Provide coaching and training to team members to enhance their customer service skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Requirements:

  • Minimum 1 year of restaurant experience preferred
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • Must be at least 18 years of age
  • HS diploma or equivalent & possess all documents required by state and federal law
  • Ability to multi-task while maintaining composure and giving sound advice and direction
  • Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
  • Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment
  • Must be able to stand for prolonged periods of time
  • Use restaurant equipment such as a headset, register or grill
  • Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
  • Must be available to report for work promptly and regularly
  • Must have or be willing to obtain ServSafe certification by end of training

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.