Senior Manager of Production Assurance

3 weeks ago


San Francisco, California, United States Early Warning Services Full time
Job Summary

We are seeking a highly skilled Senior Manager of Production Assurance to lead our team in ensuring the best-in-class service for our business-critical systems and applications.

This role is responsible for managing a team of support staff, collaborating with internal business partners, and ensuring the successful management of releases and enhancements.

The ideal candidate will have a strong background in business production systems, excellent leadership skills, and the ability to analyze complex business problems and recommend solutions.

Key Responsibilities
  • Provide daily support and monitoring of requested changes, including review and approval from team members.
  • Partner with incident management to ensure system issues are addressed immediately and the root cause is identified.
  • Act as a point of contact for escalation, assisting to ensure root cause is remediated in real time or permanent fix is prioritized in engineering backlogs.
  • Ensure detailed team understanding and ownership for all assigned systems/platforms.
  • Analyze complex business problems; recommend solutions and resolve operational/systems issues.
  • Manage staff including recruiting, training, mentoring and performance management to meet/exceed departmental objectives.
  • Ensure procedural changes and work activities are properly documented, to conform to audit requirements.
Requirements
  • Minimum of 8+ years related experience with 5+ years of management experience supervising systems support or banking operations personnel.
  • Knowledge of business production systems and ability to apply this towards business operations.
  • Ability to manage multiple priorities and perform strategic decision-making.
  • Strong attention to detail and accuracy, policy compliance and documentation.
  • Effective written and verbal communication with all levels of internal teams and/or external customers.
Preferred Skills
  • AWS Cloud DevOps Engineer Certification.
  • Strong Technical Acumen.
  • Advanced Chef and Ansible skills.
  • Advanced knowledge of cloud services.
Why Join Us?

At Early Warning Services, we offer a competitive salary, benefits, and a collaborative work environment. We prioritize our employees' health and happiness, providing a range of benefits including healthcare coverage, 401(k) retirement plan, paid time off, and more.

We are an equal opportunity employer and welcome applications from qualified candidates.



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