Security Service Technician IV

2 months ago


Nashua, New Hampshire, United States Johnson Controls Full time

Job Summary:

As a Security Service Technician at Johnson Controls, you will be responsible for ensuring the optimal performance of our security systems. This includes:

  • Repairing or replacing burglar alarms, fire alarms, CCTV systems, Card Access Systems, and other security equipment.
  • Alleviating concerns the customer may have regarding a security system.
  • Locating and alleviating trouble with damaged equipment or wiring.
  • Readjusting equipment, repairing or replacing inoperative equipment, and testing for operation.
  • Preparing trouble order forms to report temporary repairs.

Key Responsibilities:

  • Perform routine maintenance and repairs on security systems to ensure optimal performance.
  • Investigate and resolve customer complaints regarding security system issues.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge of security systems and technologies.
  • Stay up-to-date with industry developments and best practices.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of experience in security systems installation, maintenance, or repair.
  • Strong technical skills and knowledge of security systems.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.


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