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Loan Documentation Coordinator

2 weeks ago

Chandler, Arizona, United States Collabera Full time
Job Summary:
As a Loan Documentation Specialist, you will work closely with the core system to collect insurance documents and policies for clients. You will communicate with insurance agencies and customers to ensure accurate coverage setup. This role requires excellent customer communication skills, including handling difficult situations.

The ideal candidate has 1-2 years of experience in loan documentation and 1 year of phone customer service experience. Strong computer skills and attention to detail are essential. Bonus qualifications include previous experience in mortgage, financial, banking, or insurance industries.

This is a contract position with an initial duration of 6 months, with possible extension and conversion. The work schedule includes a 2-week training period from Monday to Friday, 8am-5pm, with a 1-hour lunch break. The salary range is $18-$20 per hour.

Key Responsibilities:
  • Collecting insurance documents and policies for clients
  • Communicating with insurance agencies and customers
  • Ensuring accurate coverage setup
  • Handling difficult customer calls

Required Qualifications:
  • 1-2 years of experience in loan documentation
  • 1 year of phone customer service experience
  • Excellent customer communication skills
  • Strong computer skills and attention to detail