Lead Guitar Instrument Specialist

6 days ago


Sioux Falls, South Dakota, United States Guitar Center Full time
Position Overview

Guitar Center is a dynamic organization that fosters creativity and music by empowering employees to find their unique sound. Our mission is to develop lifelong musicians and make a positive impact on the world by enabling musicians and non-musicians alike to experience the joy of creating music.

We strive to create inclusive environments that prioritize our customers' needs while fulfilling our mission. As our Lead Guitar Instrument Specialist, you will provide exceptional maintenance and repair services for customer-owned instruments and assist in maintaining store inventory, ensuring excellent customer experiences and quality work.

Key Characteristics
  • Customer Focus: You understand customer service principles and can provide an outstanding customer experience. You are approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: You identify opportunities and issues, follow through on work activities, and take positive action without being requested to do so. You learn quickly and develop knowledge and skills, including product, store operations, sales, and leadership.
  • Selling: You will work through our certification program to gain a solid understanding of products and sales techniques.
  • Training: You effectively train learners and communicate information and techniques to ensure retention.
Responsibilities
  • You will interact with customers, ensuring a positive customer experience.
  • You will service customer-owned instruments with high-quality craftsmanship.
  • You will maintain store-owned gear as requested.
  • You will complete warranty repair work.
  • You will perform additional duties as assigned.
Why Guitar Center?

We offer a range of benefits and perks, including medical, dental, vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Requirements
  • You have a skilled understanding of repairing guitars.
Preferred Qualifications
  • You have foundational product knowledge on Guitar Center products.
Estimated Salary Range

$55,000 - $75,000 per year, depending on location and experience.



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