Retail Sales Associate
1 month ago
Job Summary
5.11 Tactical is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering an exceptional customer experience, building relationships with customers, and driving sales growth.
Key Responsibilities:
- Deliver Overall Brand Experience
- Demonstrate 5.11 Tactical's values and mission through customer service and brand experience
- Maintain expert knowledge of products and services offered
- Recovers and replenishes products on sales floor according to brand presentation standards
- Processes merchandise shipments effectively
- Provides an efficient and satisfying cash wrap experience
- Assists in housekeeping duties to maintain a neat, clean, and professional store experience
- Execute alteration fitting and customization orders (in selected stores only)
- Build Customer Relationships
- Maintains a 100% focus on the customer
- Takes initiative to establish customer relationships and provide excellent service
- Determines customer needs by asking open-ended questions
- Achieve Results
- Accountable for individual sales goals and shows accountability for store goals
- Expands a customer's purchase with additional products related to their specific needs
- Works well with team members to ensure store success
- Maintains an awareness of Loss Prevention practices
- Communicates ideas and concerns to the Leadership Team
Qualifications:
- Demonstrates the ability to engage customers with a positive and friendly attitude
- Strong computer skills MS Office Suite and ability to operate a retail POS system
- Possesses desire to become an expert about products and educate customers
- Exhibits comfort with contacting customers after the sale to build relationships
- While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead
- Must occasionally lift and/or move up to 15 pounds
- Schedule flexibility to include evenings and weekends
Our Ethos:
At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture Trusted, Responsive, Accountable and Committed.
Trusted:
- Strive to create trust in everything we do, starting with self-trust and relationship trust
- We work on the components of integrity, intent, capability, and results
Responsive:
- Listen to the needs of our end-user Professionals, then develop, produce, and deliver solutions to their problems
- Each of us chooses to be a leader and takes charge of what is within our circle of influence
Accountable:
- Seek to achieve results with a bias for action
- We like to compete and be measured against the most demanding standards to ensure our continued success
Committed:
- Overcome obstacles to accomplish our goals and support our team members when challenges arise
- We complete commitments and seek to over-deliver relative to expectations
5.11 Tactical is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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