Maintenance Supervisor

3 weeks ago

Shrewsbury, Massachusetts, United States Jones Street Residential Full time
Job Description

At Jones Street Residential, we are seeking a skilled Maintenance Supervisor to oversee the service operations of one residential apartment community. This role involves managing capital projects, vendor relations, and staff supervision, ensuring our properties meet the highest standards of maintenance and customer satisfaction.

Responsibilities

  • Lead by example and embody the core values and culture of Jones Street Residential
  • Support daily operational matters to ensure property needs are met and JSR standards are upheld
  • Forecast expense needs and contribute to annual budget planning and long-term capital planning
  • Manage financial performance in accordance with the established budget
  • Identify areas for improvement and communicate suggestions to enhance efficiency, expense savings, productivity, and revenue-generating ideas
  • Report difficulties such as employee performance, financial liability, and asset conditions that may impact property operations
  • Resolve problems and escalate to the attention of the Community Manager or Senior Management when necessary
  • Oversee resident and property service requests to ensure work is completed correctly and timely
  • Utilize feedback to improve standard operating procedures and customer service
  • Periodically inspect work performed by other maintenance team members, contractors, vendors, and other service providers to verify quality standards, scope, and specifications
  • Maintain adequate inventory of spare maintenance materials and work with the Community Manager to order supplies and tools as needed
  • Complete monthly preventative maintenance procedures, including routine property inspections of buildings, property, and mechanical systems, and address risks promptly
  • Conduct regularly scheduled team safety meetings and stay up-to-date on OSHA and other safety-related laws and requirements to ensure property compliance
  • Demonstrate excellent customer service and interpersonal communication skills, effectively interact with residents, clients, team members, and other business contacts
  • Lead, develop, and train staff to meet established goals
  • Assist with staff development, including interviews, coaching, counseling, and teaching to ensure proper procedures are followed
  • Troubleshoot and repair HVAC, plumbing, electric, major appliances, and all other systems on property; handle tile work, carpentry, and drywall repairs
  • Participate in on-call emergency rotation and respond to emergencies after hours as needed

Qualifications

  • Five to seven years of experience in property maintenance management, other building maintenance, or related trade is required
  • General contractor's license preferred; licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. preferred
  • Employment history that demonstrates application and usage of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques
  • Demonstrated management and supervisory skills necessary to lead, direct, evaluate, and mentor subordinate and peer employee staff
  • Experience creating and managing a budget and/or P&L
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents
  • Demonstrated proficiency in word processing, spreadsheet, and database management programs to complete required reports and employment documents
  • Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information
  • Proficiency with industry software, apps, and computer programs, Yardi experience highly preferred
  • Outstanding communication skills, both written and verbal
  • Must have a valid driver's license and reliable form of transportation

Benefits

  • Medical, Dental & Vision (100% covered by employer)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Parental Leave
  • Short Term & Long-Term Disability

Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

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