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Bank Clerk

2 months ago

Sarasota, Florida, United States Quality Talent Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Branch Associate in our Consumer, Small & Business Banking division. As a key member of our National Branch Network, you will play a vital role in providing exceptional financial services to our customers.

Key Responsibilities
  • Customer Engagement: Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers.
  • Operational Activities: Complete operational activities while minimizing risks under established policies.
  • Customer Support: Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
  • Relationship Building: Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
  • Financial Needs: Identify information and services to meet customers' financial needs.
Requirements
  • Customer Service Experience: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications
  • Customer Service Focus: Customer service focus with experience handling complex transactions across multiple systems.
  • Technical Skills: Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Interpersonal Skills: Ability to interact with integrity and professionalism with customers and team members.
  • Teamwork: Experience working with others on a team to meet customer needs.
  • Cash Handling: Cash handling experience.
  • Regulatory Compliance: Ability to follow policies, procedures, and regulations.
  • Fraud Prevention: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Organizational Skills: Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Judgment and Decision-Making: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Work Environment
  • Schedule: Ability to work a schedule that may include most Saturdays.
  • Eligibility: This position is not eligible for Visa sponsorship.