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Logistics Supervisor

2 months ago

Middletown, United States Clean Earth Holdings Full time

Job Summary

We are seeking a highly skilled Transportation Operations Manager to oversee the transportation department of one or more locations within assigned geography. As a key member of our team, you will provide leadership within the location(s) as assigned, acting as the liaison between customer, operations, customer service representatives, and the support team.

Key Responsibilities

  • Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times.
  • Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties.
  • Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required.
  • Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
  • Manage open order report to resolve service issues.
  • Manage customer interaction records to resolve service issues.
  • Monitor operations and staff, and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
  • Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
  • Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
  • Manage route vehicles, containers, load bars and straps, hand-trucks, and printers, and all other company equipment and assets.
  • Monitor routes to improve route efficiency.
  • Select, train, and develop an effective and efficient staff.
  • Establish and communicate performance standards and objectives; conduct performance appraisals.
  • Recommend salary adjustments, promotions, transfers and dismissals.
  • Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings.
  • Perform ride a-longs, ensuring customer service representatives operate and work safely, efficiently, productively, and deliver a high level of customer service.
  • Conduct spot checks to re-enforce proper customer service representative behavior as well as communicate the value we bring to the customer.
  • Perform pre-employment screening activities, new customer service representative orientation, reviews of customer service representatives and monthly safety meetings.
  • Complete daily yard walk.
  • Track and input DOT hours/JJ Keller.
  • Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
  • Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements in order to prevent accidents or injuries.
  • Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
  • Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all customer service representatives and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.

Requirements

  • High school diploma or GED
  • 3+ years of experience driving with CDL B license
  • 1+ years of supervisory experience
  • Experience using an integrated fleet, driver and compliance management software
  • Proficient in Microsoft Office
  • In depth knowledge of DOT regulations
  • Experience with JJ Keller software
  • Experience in hazardous waste industry
  • The ability to deal politely and professionally with customers and/or coworkers
  • The ability to manage several tasks at once to meet deadlines
  • The ability to use a computer to communicate, create, and access information