Healthcare Advocate Coordinator
3 weeks ago
**About the Role:** Healthcare Advocate Coordinator
We are seeking a dedicated and empathetic individual to join our team as a Healthcare Advocate Coordinator at Holy Family Hospital in Massachusetts. As a key member of our patient relations team, you will be responsible for facilitating resolution of patient complaints and concerns, ensuring an exceptional patient experience, and promoting a culture of care and respect.
Responsibilities:
- Investigate and respond to patient and visitor compliments and concerns, documenting all interactions and resolutions.
- Collaborate with healthcare professionals to develop and implement strategies to improve patient satisfaction and reduce complaints.
- Provide monthly accountability and variance analysis of customer service outcomes, highlighting areas for improvement.
- Liaise with hospital leadership and departments to ensure timely resolution of issues and enhance patient engagement.
- Develop and lead customer service training programs for staff, emphasizing empathy, active listening, and effective communication.
- Participate in quality improvement initiatives, contributing to the development of policies and procedures to enhance patient care and safety.
Requirements:
- Bachelor's Degree in Behavioral Science or related field.
- Three years of relevant experience in healthcare or patient advocacy.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
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