Hotel Greeter

We are seeking a highly skilled and friendly Hotel Greeter to join our team at Loews Hotels & Co, Miami Beach. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our valued customers.

Key Responsibilities

• Supervise restaurant activities in the absence of the Manager, ensuring a smooth and efficient operation.
• Control the Reservation Book, accurately accepting and entering reservations into the record.
• Maintain guest history files, utilizing this information to enhance the repeat guests' experience.
• Assign work stations and pre-meal side work, inspecting the dining room and service areas to ensure completion of all tasks prior to the start of the meal period.
• Maintain accurate guest records, including arrival, cover count, seat assignment, turnover, and availability.
• Inspect menus to ensure cleanliness and acceptability.
• Provide a warm and professional greeting to guests, determining their needs and verifying table availability.
• Guide guests to their assigned tables, assist with seating, and present menus.
• Ensure the removal of unnecessary place settings at occupied tables.
• Notify servers of guest seating and communicate any special needs or requests.
• Conduct regular inspections of the dining room appearance, assigning corrections to team members as needed.
• Monitor dining room activity, assisting servers and assistants as required to ensure performance to standard.
• Assign post-meal side work, inspecting the dining room and service areas to ensure completion of all tasks.

General Expectations

• Promote and apply teamwork skills at all times, fostering a positive and collaborative work environment.
• Notify management promptly and fully of any problems or unusual matters of significance.
• Provide exceptional service to guests, management, and fellow team members, maintaining a polite, friendly, and helpful demeanor.
• Execute emergency procedures in accordance with hotel standards.
• Comply with required safety regulations and procedures.
• Attend relevant hotel meetings and training sessions.
• Maintain the cleanliness and excellent condition of equipment and work areas.
• Comply with hotel standards, policies, and rules.
• Recycle whenever possible.
• Remain current with hotel information and changes.
• Comply with hotel uniform and grooming standards.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.