Shift Manager

1 day ago


Madras, Oregon, United States DND Groups, Inc. Full time
Job Title: Shift Manager

We are seeking a motivated and experienced Shift Manager to join our team at DND Groups, Inc. in Madras, Oregon.

Job Summary:

The Shift Manager will be responsible for assisting the General Manager and Assistant Manager in executing specific aspects of restaurant operations during scheduled shifts. This includes building a strong relationship with crew members, training and coaching, and modeling company policies.

Responsibilities:
  • Assist in executing specific aspects of restaurant operations during scheduled shifts.
  • Build a strong relationship with crew members to foster a positive environment for learning and teamwork.
  • Assist the General Manager and Assistant Manager with training and coaching of crew members.
  • Model company policies and encourage team members to come together to surpass expectations in service, performance, and safety.
  • Exceed guest expectations by providing high-quality service, a clean environment, and a warm friendly atmosphere.
  • Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and VP of Operations.
  • Handle routine customer complaints and take prompt and appropriate action to resolve the problem.
  • Understand the importance of speed of service and resolving bottlenecks in workflow.
  • Ensure the restaurant is adequately organized and staffed through proper task assignments and break rotation during peak and non-peak periods.
Qualifications:
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Possesses leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.
Benefits and Compensation:
  • Flexible schedule.
  • Paid training.
  • Employee discount.
  • Hourly Pay: $15.50 to $16.50 per hour.
  • Hours Available: 20 to 35 hours per week.

DND Groups, Inc. is an equal opportunity employer and is committed to diversity and inclusion in the workplace.


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