Retail Customer Service Associate

1 week ago


Fairview Heights, Illinois, United States FedEx Full time
Job Summary:

The Customer Experience Specialist will deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role is responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Key Responsibilities:

Provide exceptional customer service by using consultative skills to understand each customer's individualized need
Take complex customer orders using order systems and provide accurate pricing information
Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
Maintain a safe, clean, and orderly retail store

Requirements:

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills

Working Conditions:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
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