IT Field Support Specialist
3 weeks ago
Kinettix is seeking a skilled and motivated IT Field Technician to provide on-site technical support to clients, troubleshoot hardware and software issues, and ensure the seamless operation of IT systems.
The successful candidate will have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to the success of our clients.
Responsibilities:- Provide on-site technical support to clients, including the installation, configuration, and maintenance of hardware and software systems.
- Diagnose and resolve hardware, software, and network issues in a timely and efficient manner, ensuring minimal downtime for clients.
- Install and upgrade operating systems, software applications, and hardware components as needed.
- Maintain accurate and up-to-date documentation of all on-site activities, including hardware configurations, software installations, and troubleshooting steps.
- Effectively communicate with clients to understand and address their IT needs, providing excellent customer service and building strong client relationships.
- Collaborate with internal teams and third-party vendors to ensure the successful implementation and integration of IT solutions.
- Provide remote support when necessary, utilizing remote access tools to troubleshoot and resolve issues.
- Adhere to company policies, procedures, and best practices to ensure the security and integrity of client IT systems.
- Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Proficient in troubleshooting hardware, software, and network issues.
- Experience with Windows and/or Linux operating systems.
- Knowledge of networking protocols and configurations.
- Familiarity with security best practices.
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
- Strong customer service orientation with a commitment to providing a positive client experience.
- Effective problem-solving skills and the ability to work independently or collaboratively to find solutions.
- Willingness to travel to client sites and work non-standard hours as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 3 years of experience in IT support or a related role.
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