Customer Experience Specialist

5 days ago


Newport News, Virginia, United States Cracker Barrel Old Country Store Full time
Job Description:
As a Customer Experience Specialist at Cracker Barrel Old Country Store, you will be responsible for providing exceptional customer service and driving sales growth through effective merchandising and promotion strategies. This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with other team members to achieve sales goals and provide a positive guest experience.

About Our Values:
At Cracker Barrel, we value honesty, integrity, and respect for others. We believe in creating a workplace culture that is inclusive, diverse, and supports the well-being of all employees. We strive to provide opportunities for personal and professional growth, and we recognize and reward outstanding performance.

Key Responsibilities:
- Greet guests and engage them in conversation to build rapport and understand their needs
- Assist guests with purchases, answer questions, and resolve issues in a timely and professional manner
- Collaborate with other team members to achieve sales goals and provide a positive guest experience
- Participate in visual merchandising and inventory management to ensure a visually appealing store display

Requirements:
- 1+ years of retail or customer service experience
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift up to 25 pounds and stand for long periods of time

Benefits:
- Competitive hourly wage
- Opportunities for advancement and career growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays

What We Offer:
At Cracker Barrel, we offer a supportive and dynamic work environment that encourages personal and professional growth. If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you

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