Sales Associate

3 weeks ago


Garland, Texas, United States Dallas Cowboys Full time
Customer Experience:

As a Sales Associate at Dallas Cowboys, you will be responsible for creating a fun and energetic environment for our fans and teammates. You will understand and deliver a world-class customer experience through our Star Service model to every customer, every time. You will exhibit a customer-focused mentality, driven by the desire to go over and beyond for our fans. You will proactively educate yourself on product knowledge and merchandise campaigns to effectively communicate and promote to our customers. You will uphold store visual merchandising standards and maintain a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure the environment is safe for teammates and customers.

Selling Culture and Talent:

You will engage in a selling culture focused on acquiring the needs of customers and building relationships. You will be able to advise, upsell, and influence the purchase of additional products to maximize sales. You will contribute to a winning culture that strives to meet store's daily KPIs both individually and as a team. You will promote Dallas Cowboys United Membership packs to all fans.

Operational Excellence:

You will understand and follow all company policies and procedures with integrity. You will work effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards. You will be able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling. You will be able to balance our exceptional customer service experience with necessary operational tasks.

Qualifications:

We are looking for a highly motivated and customer-focused individual who has a High School Diploma or GED. You must be at least 18 years old and have previous experience in a retail setting. You will be able to stand for extended periods (4 hours or longer) and lift 30lbs. You will have strong communication skills and be equipped to troubleshoot/problem solve and remain calm in challenging situations. You will uphold honesty and integrity in all decisions and actions and demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness. You will be able to work flexible hours, including nights, weekends, and holidays.
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