Desktop Support Technician Level III

5 days ago


Hartford, Connecticut, United States Heunets Full time

We are seeking a skilled Desktop Support Technician to join our team at Heunets in Hartford, CT. This is a full-time position with an estimated salary of $65,000 per year.

About the Role

This is a dynamic and challenging role that requires a strong technical background and excellent communication skills. As a Desktop Support Technician, you will be responsible for providing day-to-day local and remote desktop support, troubleshooting and documenting steps to resolve hardware, software, and application issues in a ticketing system.

You will facilitate customer resolution, engage supervisors and managers for operational consistency, and provide Break Fix, fault diagnosis, and resolution. You will also support various core operating systems and platforms and provide support for the approved application suite.

Key Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and another authorized desktop application.
  • Have basic knowledge of Mac operating system to support Apple PC users.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  • Have broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

Candidate Requirements:

  • Bachelor's Degree or equivalent in Computer Science or a related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 18 months of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities, and meet SLAs.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.


  • Hartford, Connecticut, United States Virtual Service Operations Full time

    We are seeking a Help Desk Specialist to join our team in Hartford, Farmington, or Middletown, CT. As a key member of our Virtual Service Operations team, you will provide exceptional support for desktop and depot operations.Job DescriptionIn this role, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves,...


  • Hartford, Connecticut, United States Penske Truck Leasing Full time

    About the JobWe are seeking an experienced Body Shop Technician III to join our team at Penske Truck Leasing. As a key member of our body shop team, you will be responsible for performing minor truck and trailer collision repairs, with some major repairs performed under supervision.You will use industry-leading technology and repair techniques to get our...


  • Hartford, Connecticut, United States Apex Systems Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in West Hartford, CT. The successful candidate will provide technical support and maintenance for our corporate technology infrastructure, ensuring seamless operations and excellent user experience.Key Responsibilities:Provide Level 1 and 2 technical support for desktop...


  • Hartford, Connecticut, United States Apex Systems Full time

    We are seeking a skilled Technology Support Professional to join our team at Apex Systems in West Hatford, CT.The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.Job Description:This full-time position offers the opportunity to work as a key member of our corporate technology support staff, providing Level 1 and 2...


  • Hartford, Connecticut, United States Connecticut Children's Medical Center Full time

    About the JobAs a Behavioral Health Technician at Connecticut Children's Medical Center, you will play a vital role in promoting the safety, health, and comfort of patients, families, and staff in our Emergency Department. Your primary assignment will be in Zone C, where you will work closely with our psychiatric trained nurses and other behavioral health...

  • Pharmacy Technician

    3 weeks ago


    Hartford, Connecticut, United States 511 Aurora Pharmacy, Inc. Full time

    Job SummaryThis is a full-time Pharmacy Technician position at 511 Aurora Pharmacy, Inc. The successful candidate will have the opportunity to work in various Aurora Pharmacy locations in Washington County and surrounding areas.About the RoleWe are seeking an experienced Pharmacy Technician to join our team. In this role, you will develop competence in...


  • Hartford, Connecticut, United States MSCCN Full time

    Job OverviewWe are seeking a highly skilled Test Creation Administrator III to join our team as a Senior Content Coordinator. In this role, you will be responsible for supporting the development of high-stakes assessments by assisting in the creation and management of test content.Responsibilities:Assist in recruiting and managing outside item writers and...


  • East Hartford, Connecticut, United States Indotronix International Corporation Full time

    Job SummaryWe are seeking a Technical Support Specialist to join our team at Indotronix International Corporation. This is a 12+ months contract position that offers a competitive salary and benefits package.About the RoleThe successful candidate will be responsible for providing technical support for desktops, laptops, and servers, including hardware setup,...


  • East Hartford, Connecticut, United States Penske Truck Leasing Full time

    About This RolePenske is seeking a skilled Body Shop Technician III to join our team. As a key member of our body shop team, you will be responsible for performing minor truck and trailer collision repairs, surface preparation for refinishes, and minor cab accessory repair/replacement. Key Responsibilities:* Perform minor electrical system repairs and...

  • Truck Body Technician

    2 weeks ago


    East Hartford, Connecticut, United States Penske Truck Leasing Full time

    Penske is a leading provider of transportation and logistics services. As a Body Shop Technician III with our team, you will play a critical role in ensuring the quality and reliability of our fleet vehicles.We offer competitive compensation and a range of benefits to support your career growth and well-being. Here are some key highlights:Estimated Salary:...


  • Hartford, Connecticut, United States Jobot Full time

    Boiler Technicians WantedWe are a leading provider of boiler solutions, representing top manufacturers in the industry. With a rich 95-year history, we offer quality products and services to our customers.About UsWe are a customer-focused company with a strong team of mechanically and electrically minded individuals. Our team is self-managed and offers...


  • Hartford, Connecticut, United States Guitar Center Full time

    Guitar Center is committed to fostering a creative and inclusive environment where our staff can grow as musicians. We aim to make a positive impact on the world by empowering individuals to experience the joy of music creation.We are seeking a highly skilled Lead Instrument Technician - Musician Experience to join our team. As a key member of our repair...


  • Hartford, Connecticut, United States HARP Home Services Full time

    HARP Home Services offers a unique opportunity for HVAC Install Technicians to accelerate their careers and income while working with a people-first organization that values its employees and customers.Job Overview:We are a trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Our...


  • Hartford, Connecticut, United States Trinity Health Full time

    Trinity Health of New England Medical Group is a leading healthcare provider seeking Board Certified and Licensed Nurse Practitioners or Physician Assistants to join our expanding Neonatal Care Regional Program.We have full-time opportunities available in state-of-the-art level III NICUs, as well as satellite nurseries with Level I & II facilities. Working...


  • Hartford, Connecticut, United States New Country MINI Full time

    Unlock Your Potential as a High-Performance Vehicle SpecialistDo you have what it takes to work on the world's most technologically advanced, prestigious, and luxurious vehicles? We're looking for a skilled Automotive Master Technician to join our team at New Country MINI. As a member of our dealership service department, you'll have the opportunity to work...


  • Hartford, Connecticut, United States Catapult Healthcare. Full time

    Emergency Medicine Physician OpportunityIn a state-of-the-art ED, our team provides exceptional patient care. About the Role:We are seeking an experienced Emergency Medicine Physician to join our team in Central Connecticut. The ideal candidate will have a strong background in emergency medicine and excellent clinical skills.Key Highlights:- Full specialty...


  • Hartford, Connecticut, United States Guitar Center Full time

    About This RoleWe are seeking a skilled and passionate Lead Guitar Technician to join our team at Guitar Center. As a key member of our instrument repair department, you will be responsible for delivering exceptional maintenance and repair services to our customers.Key ResponsibilitiesMaintain a high level of technical expertise in guitar repair and...


  • Hartford, Connecticut, United States Guitar Center Full time

    Job DescriptionGuitar Center is seeking a skilled Guitar Repair Technician to join our team. As a key member of our repair team, you will be responsible for providing exceptional service to customers by ensuring their instruments are in top working condition.About UsGuitar Center embodies the world of creativity and music by encouraging staff to find their...


  • Hartford, Connecticut, United States Advantis Medical Full time

    Travel Radiology Technician Job OpportunityWe are seeking an experienced Radiology Technician for a 13-week travel assignment in Hartford, Connecticut.About the Role:This rewarding position involves working as part of a skilled healthcare team to provide high-quality patient care and support. As a Radiology Technician, you will be responsible for operating...


  • Hartford, Connecticut, United States JMC Aviation Full time

    JMC Aviation is hiring an Aviation Engine Repair Technician to join its team based in Hartford, CT. This position comes with a salary range of $85,000 - $125,000 per year, along with comprehensive benefits and opportunities for professional growth.The ideal candidate will have extensive experience in aircraft engine repair and maintenance,...