System Engineer

6 days ago

Irvine, California, United States SKIDATA USA Full time
System Engineer - Support Center Job Description

SKIDATA USA is seeking a highly skilled System Engineer - Support Center to join our team. As a key member of our Support Center team, you will be responsible for ensuring the smooth operation of our SKIDATA installations across North America.

Key Responsibilities:
  • Act as the primary point of contact for incident and problem management (hardware & software) for our customers, field service technicians, engineers, dealers, and integration partners.
  • Conduct independent system analysis and provide input to improve our systems.
  • Identify and resolve technical issues to prevent incidents on SKIDATA and integrated third-party products.
  • Reproduce issues to achieve high-quality change requests towards our quality assurance team.
  • Handle incidents and resolve issues to the customer's satisfaction.
  • Support incidents and installations on-site upon demand.
  • Ensure a high level of support through all available tools.
  • Create and provide technical documentation, training documents, and technical trainings.
  • Transfer knowledge to colleagues, subsidiaries, and partners wherever possible and necessary.
  • Continuously improve knowledge and experience.
  • Partner with other teams and team members on technical matters.
  • Participate in on-call and after-hours support programs.
Requirements:
  • Minimum B.S. degree or equivalent technical degree (hardware and/or software).
  • Ideal experience: several years of work experience.
Functional Competence:
  • Knowledge of IT and software architectures (Client/Server, Cloud Systems).
  • Profound knowledge of operation systems (Windows Server, Linux).
  • Profound knowledge and experience with databases (MS SQL, Oracle) and SQL queries.
  • Profound knowledge and experience with Cloud- and Webservices.
  • Profound knowledge and experience in configuring and troubleshooting computer networks and firewalls.
Competence of Methods:
  • Diagnostic skills (analyzing technical issues).
  • Ability to quickly isolate and troubleshoot issues.
  • Self-dependent working behavior.
  • Adaptability and high flexibility.
Social Competence:
  • Excellent communication skills (verbal and written).
  • Empathy for customer situations.
  • Ability to work well independently and in a team environment.
  • Ability to work within a multi-cultural and multi-national environment.
  • Intercultural experiences are a plus.
Competence of Personality:
  • Independent and solution-oriented approach to work.
  • Self-dependent working behavior.
  • Ability to assert oneself.
Others:
  • Fluency in English (written & vocal).
  • Fluency in Spanish (written & vocal) is a plus.
  • Willingness and ability to travel (up to 25%).

SKIDATA USA offers a competitive salary and strong benefits package, including 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays. Hourly pay range from $37 to $40.

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