Customer Service Representative Specialist
5 days ago
**Job Title:** Customer Service Representative
**About Us:** At Stan's Heating, Air, Plumbing, and Electrical, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you'll play a key role in building and maintaining strong relationships with our clients.
**Responsibilities:*
- Taking incoming calls from customers and converting them into booked appointments
- Outbound calling to our customer database to schedule appointments
- Following up on satisfaction calls to completed jobs
- Maintaining and updating our customer database with complete and accurate information
- Communicating effectively with dispatch and management
**Requirements:*
- Proficiency with computers, especially Microsoft Office software
- General office practices and procedures
- Basic methods and practices of financial and general record keeping
- Telephone sales experience in a service environment is highly preferred
- A positive, friendly, and helpful demeanor
- Superior communication skills (oral, written, and over the phone)
**Salary:** $18 - $20 per hour
**Benefits:** Competitive dental, vision, and healthcare plans; 401(k) matching; short-term and long-term disability; life insurance; PTO; paid holidays; and an employee assistance program (EAP).
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