Senior Support Specialist
3 weeks ago
Estimated Salary: $70,000 - $95,000 per year.
Job Summary:The Senior Support Specialist will serve as a senior technical resource responsible for troubleshooting advanced technical issues, managing escalations from Level 1 and Level 2 support teams, and ensuring the resolution of complex problems in a timely manner.
Responsibilities:- Troubleshoots and resolves complex technical issues related to hardware, software, and network infrastructure.
- Serves as a final escalation point for unresolved technical problems in the help desk.
- Provides advanced support for enterprise-level systems and applications.
- Collaborates with IT administrators to ensure system reliability and uptime.
- Minimum 3 years' experience in Level 3 Support or similar position.
- Familiarity with Azure and AWS cloud platforms.
- Experience with device management tools (PDQ, Intune).
- Strong analytical and problem-solving skills.
- Competitive salary range.
- 100% company-paid medical, dental, and vision insurance coverage.
- 401k plan with employer matching contributions up to 4%.
- Gym membership reimbursement.
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