Senior Digital Access Strategist

Job Summary

We are seeking a highly skilled Digital Experience Leader to join our team at Beacon Health System. In this role, you will be responsible for developing digital access experiences based on strategy and from creation through maturity. This includes the vetting, implementation, and scaling of digital products and vendors for Beacon Health System in coordination with Digital Access Strategists.

Key Responsibilities

• Collaborate with the Director, Digital Design and Customer Experience to understand strategy for digital access and to develop campaign, experience, and product direction;
• Build strong relationships with key stakeholders, vendor representatives, application users, and program owners;
• Act as a liaison between departments, sites and/or agencies to facilitate work flow;
• Promote positive leadership through collaboration, cooperation and communication across functions and partners;
• Resolve conflicts by demonstrating leadership and appropriate decision-making competencies;

Accountability

• Develop business plans/strategic plans for key service lines including building projects, acquisitions, capital projects, and any other projects;
• Analyze available data and analytics to provide recommendations on campaign/project scope, market reach, and any changes in direction needed;
• Create campaigns/projects and oversee technology implementations along with Digital Access Strategists that meet Level 0/1 goals, Digital or Portal Roadmap milestones, and/or any other initiatives as identified by senior leadership;
• Demonstrate project control internally through measurement, assessment, planning and reporting of key outcome measures (metrics);
• Lead creation of estimated project timelines, resources, costs, and return on investment (ROI) analyses as tied back to strategic priorities;
• Review projects to assure compliance with federal regulations, departmental guidelines or funding requirements;
• Manage troubleshooting issues that arise with any digital products, in coordination with Digital Access Strategists and IT and other leadership;
• Monitor all projects and work assignments in progress and provide periodic status reports to the Director;

Qualifications

• Bachelor's degree required, Master's degree preferred;
• Minimum of seven to ten years of experience in progressively responsible positions with healthcare or other relevant industry experience;
• Five to seven years of progressively responsible experience in digital experience required;
• Demonstrates expert administrative operational knowledge, inspirational thought leadership, innovation skills, and positive conflict resolution;
• Requires complex business project development and portfolio experience;
• Requires the ability to navigate and work in a dynamic, fast-paced and often changing high growth environment;
• Requires high-level analytical skills necessary to plan, control and direct activities and resources related to planning, scheduling and to evaluate program goals, objectives and outcomes;
• Requires critical thinking, decision-making, negotiation, creativity, and problem-solving skills and consensus-building skills;
• Must be detail and process oriented;
• Demonstrates the communication skills, both verbal and written, to interact effectively;
• Requires well-developed public speaking skills;
• Demonstrates strong interpersonal skills as reflected by the ability to build relationships and successfully interact tactfully and effectively with colleagues at all levels of the organization and with external constituencies and elicit cooperation and support;

Working Conditions

• Works in an office environment;
• May be required to travel to off-site locations;
• Hybrid work environment;

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.

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