Customer Service Representative

4 days ago


Dublin, Ohio, United States STG Logistics Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our logistics operations, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and accurate support.

Key Responsibilities:

  • Act as the primary point of contact for customers, providing prompt and courteous assistance via phone, email, and chat.
  • Resolve customer complaints in a professional and empathetic manner, ensuring that issues are resolved to the customer's satisfaction.
  • Collaborate with internal stakeholders to diagnose and resolve complex issues related to order management, shipping, and returns.
  • Maintain accurate records of customer interactions and issue resolutions.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 1 year of customer service experience or equivalent.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks.


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