Bank Teller

At Bogota Savings Bank, we are seeking a highly skilled and customer-focused Teller to join our team. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and professional demeanor.

• Accurately perform all over-the-counter transactional services in accordance with current policies and procedures
• Assist customers in a friendly, professional, and effective manner
• Refer customers to a Platform Representative by actively cross-selling products and services offered by Bogota Savings Bank
• Maintain cash drawer within the assigned security limits
• Adhere to all Security and Control procedures
• Balance individual teller work at end of the day and participate as directed in all branch proof procedures
• Collect fees as appropriate, for services and products offered to customers
• Assist customers more fully by inquiring about other banking and investment relationships, making recommendations of Bogota-related products when the need is appropriate
• Enhance and maintain product and services knowledge to effectively assist all customers on a daily basis
• Comply and execute the Bank's BSA program, including Customer Identification program (CIP), observation of customer activity, and completion of currency transactions reports as required
• Participate in CRA related activities with regards to special projects, Community events, and branch promotions
• Attend all required training sessions and meetings
• Assist with Branch Audits

• High School Diploma or GED
• Teller experience preferred or two years relevant experience
• Excellent verbal skills
• Good mathematical, problem-solving, and computer skills
• Ability to handle several tasks effectively, at the same time

• Continuous Learning: Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; displays understanding of how job relates to others; uses resources effectively
• Use of Technology: Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date
• Problem Solving: Identifies and resolves problems in a timely manner; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
• Cooperation: Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to coworkers; works cooperatively in group situations; works actively to resolve conflicts
• Managing Customer Focus: Establishes customer service standards; monitors customer satisfaction
• Oral Communication: Listens and gets clarification; responds well to questions; participates in meetings
• Teamwork: Gives and welcomes feedback; contributes to building a positive team spirit
• Conflict Resolution: Confronts difficult situations; keeps emotions under control
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
• Organizational Support: Follows policies and procedures
• Adaptability: Adapts to changes in the work environment; changes approach or method to best fit the situation
• Consultative Selling: Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively
• Personal Appearance: Dresses appropriately for position; keeps self well-groomed
• Sales Skills: Maintains customer satisfaction
• Attendance/Punctuality: Is consistently at work and on time
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions
• Planning/Organizing: Uses time efficiently
• Quality: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
• Quantity: Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly