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Retail Sales Representative
2 months ago
Position Title: Sales Associates/Cashiers
Company: NVFS
Job Category: Thrift Shops
Job Overview:
The NVFS Clock Tower Thrift Shop is a vital initiative of Northern Virginia Family Service, dedicated to providing the community with affordable and distinctive high-quality items. As a nonprofit organization, NVFS has been serving the Northern Virginia and DMV area for nearly a century.
Role Summary:
The Sales Associate plays a crucial role in delivering exceptional customer service, collaborating effectively with team members, and driving sales to achieve set targets. Punctuality and dependability are essential for the seamless operation of the thrift store.
The Sales Associate embodies the values of the Falls Church Clock Tower Thrift Shop and NVFS by meeting the shopping needs of both new and returning patrons. Responsibilities include implementing sales strategies, promoting featured products, and managing cash register operations as required. Each donor, customer, and volunteer contributes significantly to the NVFS mission, and the Sales Associate is integral to this effort. The thrift store is seeking to hire multiple part-time Cashiers/Sales Associates, with an expected commitment of approximately 20-25 hours per week.
COVID-19 Vaccination Policy:
In alignment with our dedication to public health and the stipulations of various contracts, NVFS has instituted a COVID-19 Vaccination Policy mandating that all employees be fully vaccinated with an authorized COVID-19 vaccine, as permitted by applicable law. Requests for medical or religious accommodations will be considered.
Key Responsibilities:
- Deliver a superior customer experience through high-quality service.
- Engage with customers to understand their needs and identify sales and donation opportunities.
- Collaborate effectively within a team of staff and volunteers.
- Maintain an organized sales floor and visually appealing merchandise displays.
- Assist in marketing initiatives in partnership with the store manager and team.
- Accurately process sales transactions and manage payment methods.
- Follow pricing guidelines for merchandise processing.
- Handle store donations in accordance with established protocols.
- Support the team environment among staff and volunteers.
- Assist the manager with annual inventory tasks as assigned.
- Participate in regular supervisory meetings, providing updates as necessary.
- Stay informed about NVFS programs and events.
Qualifications and Requirements:
Skills may be acquired through various professional, personal, educational, and volunteer experiences. The following qualifications are essential for performing the key responsibilities:
- Previous experience in retail sales and customer service is preferred.
- Proficient in operating cash registers, calculators, and credit card processing machines.
- Fluency in English is required; Spanish proficiency is a plus. Additional language skills are always welcome.
- Competence in using basic technology, including computers, email, and the internet, is required. Familiarity with Microsoft Office Suite is necessary.
- Strong customer service orientation.
- Ability to communicate respectfully and effectively in person and over the phone.
- Capability to work collaboratively with other thrift store personnel.
- Excellent multitasking skills with a solution-oriented mindset.
- Commitment to embodying the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
- Successful completion of background checks is required upon hiring.
- Availability to work on occasional holidays, evenings, and weekends as needed, with prior scheduling arranged with the store manager.
At NVFS, we value the diversity of our workforce and encourage individuals from all backgrounds, experiences, and perspectives to apply. We are committed to advancing equity, embracing diversity, and promoting inclusion, and we are an equal opportunity employer.