Service Representative Professional

1 week ago


Randolph, New Jersey, United States Russo Bros Full time
About the Role

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at Russo Bros & Co. As a key member of our East Hanover NJ location, you will play a vital role in establishing and building long-term customer relationships.

This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle high-volume customer calls.

Key Responsibilities
  • Answer and handle high-volume customer calls efficiently
  • Convey a positive impression of the company while establishing long-term customer relationships
  • Communicate professionally with Dispatch and Service teams
  • Successfully convert customer requests into booked appointments
Qualifications
  • High School Diploma or equivalent required; associates and college degrees preferred
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
  • Proficient in Microsoft Office software
Benefits and Compensation
  • $45,000 - $55,000 per year, based on experience
  • Competitive benefits package, including dental, vision, healthcare, 401(k) matching, short-term and long-term disability, life insurance, PTO, paid holidays, and an employee assistance program


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