Automotive Service Consultant
1 month ago
We are seeking an experienced and highly motivated Automotive Service Advisor to join our team at Tantillo Auto Group, a reputable automotive company based in Suffolk County, New York.
About the CompanyTantillo Auto Group is a family-owned business that values integrity, professionalism, and customer satisfaction. With over 20 years of experience, we have established ourselves as a top-quality provider of vehicles and exceptional customer service.
Job DescriptionThe successful candidate will be responsible for providing excellent customer service, managing customer inquiries and complaints, and recommending appropriate vehicle repair and maintenance services.
Key Responsibilities:- Interact with customers to understand their vehicle issues and concerns
- Provide accurate and detailed information about available repair and maintenance services
- Assist customers in scheduling appointments and ensure timely completion of services
- Coordinate with technicians to prioritize repairs and communicate repair updates to customers
- Prepare cost estimates and effectively explain service charges to customers
- Upsell additional services and products to meet customer needs and maximize revenue
- Maintain customer satisfaction by resolving any issues or complaints in a professional and timely manner
- Prior 2-year experience as an Automotive Service Advisor or in a similar customer service role
- Strong knowledge of automotive repair and maintenance procedures
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Detail-oriented and organized
- Proficient in using automotive service software
- High school diploma or equivalent
We offer a competitive salary ranging from $70,000 to $100,000 per year, along with a comprehensive benefits package including healthcare coverage, a 401(k) retirement plan with employer matching, paid time off, and ongoing training and development opportunities.
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