Settlement Operations Specialist

2 weeks ago


Gaithersburg, Maryland, United States Autoscribe Full time
Job Description

Are you a detail-oriented professional with a passion for delivering exceptional service in the payments industry? Autoscribe, a trusted leader in premium payment processing since 1989, is seeking a skilled Settlement Support Specialist to manage the daily operations of our Third-Party Sender and Merchant Services Provider programs.

Key Responsibilities:

  • Conduct daily operations for Third Party Sender program, ensuring timely transfer of funds and total client satisfaction.
  • Onboard new clients on ACH platform and create process documentation.
  • Manage daily funding processes, including reconciliations, and enforce processing limits during debit file uploads.
  • Provide Proof of Authorization for transactions requested from the Bank.
  • Conduct daily operations for Merchant Services Provider program, including onboarding new clients on Credit Card platforms.
  • Perform duties related to Flexible Settlement program, including transmission and file testing, encryption key management, and monitoring of file transfers.
  • Respond to client tickets for assistance with reconciliation and other payment support.
  • Create reports and funds transfers for Convenience Fee customers with escrow accounts.
  • Serve as the primary point of contact for client escalations and manage tickets for settlement-related issues.

Requirements:

  • Associate's degree or equivalent business experience.
  • Accredited ACH Professional Certification (AAP) or willingness to obtain.
  • 1 to 2 years of payment industry experience.
  • Relevant experience in the financial industry or ACH payment processing preferred.
  • Demonstrated success in managing client needs and expectations.

Autoscribe offers a competitive total rewards package, including a hybrid schedule. This is an exempt position, so some hours over 40 in a given week are to be expected. Standard working hours are Monday through Friday 8:30am-5:30pm EST. Some travel may be required, estimated to be 5%.



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