Senior Systems Administrator

4 weeks ago

Washington, Washington, D.C., United States Iron Bow Technologies Full time
Technical Operations Specialist

Iron Bow Technologies is seeking a highly skilled Technical Operations Specialist to support our existing Federal Government customer, the U.S. Holocaust Memorial Museum. As a key member of our team, you will be responsible for ensuring the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment.

  • Monitor, manage, backup, restore, and recover physical (Dell) servers running Windows and Linux, virtual Windows and Linux servers, and VMWare hosts managed by VCenter, and Database Servers running MS SQL, MySQL, Oracle.
  • Monitor, maintain, and manage Cloud and Web services, working with providers to maintain operational access, coordinate upgrades, and communicate scheduled and unplanned outages.
  • Monitor and manage SMTP Gateways, Web Load Balancers, and Active Directory Domain Controllers, and monitor, manage, backup, restore, and recover Radius Servers, and Certificate Servers.
  • Provide active participation in the client's CCB meeting - ensure change tickets are updated to reflect status, including obstacles, and also work with the IT Services Manager to ensure client and QASP reporting capture successes and challenges.
  • Assess and resolve Help Desk incident/case tickets escalated to Tier 3 for server and/or server resource issues, including configuration and deployment of new client hardware and software applications; prioritize and respond to help desk tickets as appropriate while striving to comply with SLA goals.
  • Perform file system configuration and management - define and perform server backups and recovery per documented and maintained procedures.
  • Ensure daily, weekly, and monthly checks are performed and completed following documented procedures.
  • Recommend modifications to server environments to improve efficiency, reliability, and performance - implement modifications per approved change requests.
  • Conduct hardware, software, and protocols research in support of procurement efforts - conduct capacity planning as needed.

Requirements

  • Minimum 5 years of experience in a technical analytical position responsible for administering server environments that are operational 24x7x365.
  • Ability to effectively communicate with all levels of the project team, and with the Leadership Team.
  • Experience working case and change tickets in an ITSM, such as ServiceNow.
  • Understanding of VPC environments (Amazon Linux and MS Windows) Amazon Machine Instances running in EC2 AWS RDS for MySQL and MS-SQL Server Simple Storage Services (S3), Amazon Glacier Storage for long-term archival storage, Identity Authentication Management including Windows AD and ADFS, Google G Suite, VMware tools, Windows OS, Redhat, SQL 2016, VXRails, NetApp CloudSync.
  • Knowledge with configuring VPC and EC2 instances in AWS, and with account administration in Google and Office 365.
  • Experience installing, configuring, and maintaining all manners of server hardware, including Dell, HP, VMWare ESXi and vCenter.
  • Experience with virtual storage devices, such as Cohesity and NetBackup, with storage and backup technologies (SAN & NAS), and SolarWinds.
  • Exceptional abilities at load balancing, clustering, and caching, and experienced with server performance tuning and monitoring tools.
  • Familiarity with JAMF for remote lifecycle management (Groups, Policies, Configuration, Patches) of Apple devices.
  • Knowledge of network components and topologies, and ability to create/update processes, complex diagrams using Lucidchart or comparable.
  • General knowledge in a few areas, such as VoIP and Video over IP, Tenable Security Center, and/or Citrix VDI.
  • Knowledge of JAMF Pro features such as Zero Touch Deployments, App Management, Extensive Inventory, Security Controls, and Self-Service App Catalog.
  • Experience with client/server AV software applications.
  • BS in Computer Science, Engineering, or other relevant discipline.
  • Certifications, such as MCSE, MCSA, or MTA, along with a commitment and drive to gain additional certifications.
  • Ability to obtain/maintain a Public Trust clearance.

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