Technical Lead
3 weeks ago
Genesys Cloud Services, Inc.
A leading provider of customer experience solutions is seeking a highly skilled Technical Lead to join their team as a Cloud Solutions Architect. In this role, you will be responsible for designing and implementing innovative technology solutions that enhance clients' business performance, reduce costs, and improve scalability.
About the Role:
This position requires a strong technical background in cloud-based technologies, with expertise in Genesys Cloud products. You will lead the enterprise technical delivery function for major client engagements, aligning Genesys Cloud and emerging products we build. This includes leading the configuration and implementation of enterprise-wide technology solutions, application architecture, infrastructure design, and data integration.
Your Key Responsibilities:
- Lead Enterprise Technical Delivery Function: Oversee the development of innovative technology solutions that enhance clients' business performance, reduce costs, and improve scalability.
- Configuration and Implementation: Lead the configuration and implementation of enterprise-wide technology solutions, including application architecture, infrastructure design, and data integration.
- Thought Leadership: Serve as a trusted advisor to clients on architecture and implementation frameworks, best practices, and emerging technologies.
- Collaboration: Collaborate with internal teams, partners, and customers to ensure smooth delivery of projects.
- Solution Development: Proactively develop and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.
- Presentation: Present complex technical demonstrations to various levels of staff in diverse customer organizations.
- Risk Management: Identify project risks and define mitigation plans.
Requirements:
- 7-10 Years of Experience: Designing, implementing, and/or administrating enterprise solutions/systems that leverage call center technologies preferably with Genesys Cloud Products.
- Proficiency in: APIs, JSON, JavaScript, IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.), current technology implementation patterns including service-oriented and cloud.
- Understanding of Business Processes: Transformation and how they relate to customer experience technology.
- Travel Requirements: Ability to travel onsite to customer locations as required (up to 25%).
Compensation Package:
The salary for this position ranges from $121,500.00 to $238,400.00 based on your qualifications, skills, and location. Additionally, you may be eligible for a commission or performance-based bonus opportunities.
Benefits:
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and WFH opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
About Us:
At Genesys Cloud Services, Inc., we empower more than 8,000 organizations worldwide to improve loyalty and business outcomes by creating exceptional customer experiences. Through our AI-powered Experience Orchestration platform, Genesys Cloud, we deliver cutting-edge CX solutions that drive stronger workforce engagement, efficiency, and operational improvements. As a leader in the industry, we strive to create an inclusive environment where our employees can grow, innovate, and thrive.
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