Service Writer Trainee

22 hours ago


Los Angeles, California, United States North Hollywood Toyota Full time
Service Writer Job Description

We are seeking a detail-oriented and energetic Service Writer to join our team at North Hollywood Toyota. As a Service Writer, you will be responsible for managing warranties, related repair paperwork, and follow-up work orders for all operations listed.

Key Responsibilities:
  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs.
  • Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments.
  • Schedule appointments for service technicians.
  • Resolve customer complaints and make follow-up calls to facilitate a positive service center experience.
  • Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers.
  • Manage all automotive paperwork, including repair orders, invoices, and maintenance records.
Requirements:
  • College degree preferred.
  • Minimum three (3) years of experience working as a service technician or in a service department.
  • A valid, state-issued driver's license and clean driving record is necessary.
  • General mechanical skills.
  • Microsoft Office program and general computer skills are mandatory.
  • Strong oral and written communication.
  • Strong problem-solving and decision-making skills.
  • Strong integrity.
  • Detail-oriented.
  • Ability to work independently or in a team environment.
  • Ability to meet or exceed performance competencies.
Benefits:
  • Medical, Dental, and Vision benefits.
  • Supplemental life insurance policies for you and your dependents.
  • Long-term disability insurance.
  • Flexible Spending Account (FSA).
  • Employer-paid life insurance.
  • Retirement plans: Employer match, 401(k), and Employee Stock Ownership Plan (ESOP).
  • Metro Tap Card and Metro-link Reimbursement.
  • Career Path Opportunities.
  • Onsite Gym with group Yoga and Pilates classes.
  • UKG Wallet (access to your pay before payday).
  • Tickets at Work- Discounts on parks, museums, movie tickets, and much more.
  • AT&T Wireless Discounts.
  • Midway Rent a Car- Rental car Discounts.
  • Dell Member Purchase Program.

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