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Production Operations Manager at BlackOak

2 months ago

Chicago, Illinois, United States Kehoe Designs Full time
Position Overview | The Big Picture

The BlackOak Production Operations Manager is responsible for overseeing the daily production activities and the long-term strategic planning of BlackOak Technical Productions. This role ensures the successful execution of all events while maintaining safety, budget compliance, and high standards of quality and customer satisfaction. The position encompasses Onsite Production, Shop Operations, Asset Management, and interdepartmental coordination. The role requires a balance of office, shop, and onsite leadership, reporting directly to the Managing Director and collaborating closely with the Sales and Design Manager and the Project Department Manager.

The ideal candidate is compassionate, innovative, and dedicated to achieving excellence. They will possess live event experience, foster a positive work environment, and demonstrate a commitment to personal and team development.

Essential Duties | What You'll Do - The Fun Stuff

Production

Oversee the production of all projects to exceed client expectations based on specifications from the Producing and Project Team.Guide, train, and enforce safe working practices to ensure all tasks are performed safely.Enhance project-level profitability through efficient production operations.Manage Production Staffing, Shop Operations, Asset Management, and Logistics Teams.Provide support for all production efforts and teams, including outside standard business hours.Direct inventory and material management processes, minimizing loss or damage, receiving new inventory, and maintaining organization.Collaborate with internal departments and external partners on production aspects of all events.Supervise custom build projects in conjunction with Kehoe Designs' team.Be present on job sites to oversee or participate in project installations, strikes, or equipment operations.Review, approve, process, and manage purchase orders and expenditures.Regularly review Project P&Ls to evaluate operational efficiency.

People

Manage staff scheduling to ensure all events and departments are adequately staffed according to production requirements.Develop a strategic hiring plan and assist direct reports with recruitment.Source all production labor, including full-time, part-time, temporary, seasonal, freelance, and subcontracted labor.Conduct interviews for potential hires and onboard new employees or contractors.Negotiate employment terms for new hires and contractors.Create and implement training programs for new hires and ongoing training for existing staff.Oversee staff performance management, including ad-hoc and annual reviews, development plans, and coaching actions.Collaborate with HR to address employee performance issues, workers' compensation, unemployment claims, or other HR-related matters.Draft job descriptions for new positions and work with HR to create job requisitions.Approve team payroll.

Workflow

Direct daily operations for project production.Act as the communication hub for the department by addressing inquiries and providing updates.Maintain readiness for projected and anticipated work by monitoring the project pipeline.Manage ongoing vendor and staffing supply chain relationships.Process invoices and bookkeeping items in collaboration with the Accounting Department.Periodically review financial and performance metrics, including event P&L and labor analysis.Continuously optimize and enhance production processes and team capabilities to scale operations.Utilize and maintain computerized inventory, ERP software, and other tools to support responsibilities.Assist in developing an annual purchasing strategy to align with the strategic needs of the business.

Other Duties and Safety Requirements

Adhere to all department and company safety guidelines, procedures, and rules.Promote safe work practices among co-workers and team members.Complete all required safety training within established timelines.Engage professionally with all individuals, both internal and external, in a respectful manner. Track and enter time, assigning hours and tasks to appropriate events and jobs in the time and attendance system. Complete all Human Resources and Payroll tasks through the Employee Self-Service Online Portal as directed and within established timelines. Assist in other departments as needed.

Qualifications | What You Need to Bring

5-8+ years of experience in live event production.3+ years of experience in personnel management.A bachelor's degree (or equivalent experience) in theater production, audio or video engineering, or live event production is advantageous.Technical expertise in all aspects of live event AV production, including lighting, audio, video, and rigging.Basic understanding of electrical capabilities and safe utilization of A/C power distribution and generators.Willingness to work diligently to resolve challenges as they arise.Passion for continuous improvement in all facets of the production workflow and process.Enthusiasm for collaborating with creative clients and colleagues to innovate our clients' events.Event safety training experience and certification preferred.Certifications or knowledge in Lean, Six Sigma, or other methodologies are a plus.Experience with computerized inventory or ERP software.Proficiency in Microsoft Office and related products, including Excel, Teams, and SharePoint.Ability to effectively interact with a diverse range of individuals at all organizational levels.Exceptional internal and external customer service skills are essential.Ability to thrive under pressure, multitask, and meet deadlines in a fast-paced environment.Familiarity with Human Resources procedures and policies.Flexibility to work varied hours, including early mornings, late evenings, and weekends.

Physical and Work Environment Requirements | What it is Like in the Office

Ability to use a computer and remain seated at a desk for extended periods.Capability to walk 25% of the work shift.Ability to use hands and arms throughout the entire shift.Must be able to lift, carry, push, and pull 30-40 lbs. occasionally.Ability to handle fragile items with care.Required to work outside of the office and during nights and weekends as necessary.Must have 20/20 vision with correction.Must be able to tolerate varying temperatures and humidity levels.May be exposed to fumes, airborne particles, and chemicals during the work shift.Ability to tolerate moderate noise intermittently.

Open to hiring interim candidates.