Weekend Night Auditor

2 days ago


TN United States DelMonte Hotel Group Full time
DelMonte Hotel Group Night Auditor/Overnight Front Desk Clerk Job Description

We are seeking a highly motivated and detail-oriented Night Auditor/Overnight Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Greet and register guests, assigning rooms and ensuring a warm welcome.
  • Answer telephone calls and respond to guest inquiries in a timely and professional manner.
  • Process guest transactions, including posting charges, computing bills, and making change.
  • Make and confirm reservations, as well as monitor room availability.
  • Block rooms and program wake-up calls to ensure a seamless guest experience.
  • Handle guest mail and messages, and maintain the lobby and surrounding areas to ensure a clean and welcoming environment.
  • Finalize transactions, process credit card payments, and prepare folios for departing guests.
  • Compile daily sales figures and complete daily reports, ensuring accuracy and attention to detail.
  • Assist in maintaining the hotel's PMS system, ensuring balance with the reservations system and correcting any discrepancies.
Requirements:
  • 1-3 months of related experience, or equivalent combination of education and experience.
  • High school diploma or general education degree (GED), or equivalent.
  • Solid organizational, time-management, and prioritization skills.
  • Exceptional customer service skills, with the ability to multi-task in a fast-paced environment.
  • Basic computer and administrative skills, with availability to work an overnight schedule.
Benefits:

As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will enjoy a competitive compensation package, comprehensive benefits for full-time positions, hotel room discounts, and professional development opportunities. Join our team and experience the DelMonte Hotel Group difference


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