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Front Desk Representative

2 months ago

Olean, New York, United States Visions Hotels Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Visions Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.

Key Responsibilities:

  • Greet guests upon arrival and check them in/out in a timely and efficient manner.
  • Process guest requests and resolve any issues that may arise during their stay.
  • Manage guest room assignments and ensure that all rooms are clean and ready for occupancy.
  • Handle guest payments and settle accounts in a professional and courteous manner.
  • Provide information and assistance to guests regarding hotel facilities and services.
  • Work closely with other departments to ensure that guest needs are met and exceeded.

Requirements:

  • Previous experience in a front office or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in English required, bilingual is an asset.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • Competitive hourly rate.
  • Bonus opportunities.
  • Training and development opportunities.
  • Opportunity for advancement.
  • Medical, dental, and vision benefits.
  • 401k with match.
  • Paid time off.
  • Holiday pay.
  • Hotel discounts.
  • A safe and inclusive work environment.