L1 Triage Engineer

We are seeking a highly motivated and detail-oriented L1 Triage Engineer to join our team at Encore Strategic. As a key member of our technical support team, you will be responsible for troubleshooting and resolving technical issues for our clients.

Key Responsibilities:

• Prioritize and manage technical support tickets to ensure timely resolution
• Communicate effectively with clients and internal teams to provide exceptional customer service
• Collaborate with senior engineers to resolve complex technical issues
• Document client issues and resolutions for future reference

Requirements:

• 0-1 years of hands-on PC support experience
• Strong interpersonal skills and ability to work in a fast-paced environment
• Confidence and commitment to providing top-tier customer service
• Ability to stay organized and follow tasks through to completion with accuracy

What We Offer:

• Competitive hourly rate with opportunities for growth and advancement
• Comprehensive benefits package, including health insurance and retirement plan
• Hybrid and flexible work schedules to support work-life balance

Apply now and take the first step towards a rewarding career in technical support with Encore Strategic.