Bakery Team Member

2 days ago


Cary, North Carolina, United States La Farm Bakery Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative at La Farm Bakery. As a key member of our team, you will be responsible for providing exceptional customer service, selling products, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, ensuring a positive and welcoming experience.
  • Sell products to customers, using product knowledge and suggestive selling techniques to meet sales goals.
  • Maintain a clean and organized store environment, including the coffee station, merchandise, and store packaging and labeling.
  • Prepare and maintain samples, if applicable, for your shift.
  • Correctly time out products during shift if necessary.
  • Follow the CARE acronym and greet customers within 15 seconds.
  • Work the register accurately and with speed, ensuring accuracy and efficiency of cash handling and any required reporting.
  • Complete store inventory walk-through within the first 30 minutes of shift.
  • Merchandise to La Farm standards, properly signed products, samples, and store packaging and labeling.
  • Maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below.
  • Perform proper rotation and quality control.
  • Complete daily checklists.
  • Help complete any production schedule: ensure items are available on production sheet for sale and write out of stock left over amounts.
  • Communicate with manager on out of stock and excessive leftovers.
  • Ensure overall unit safety and sanitation goals and policies.
  • Maintain grade A or better by beating health and sanitation inspection standards.
  • Uphold company standards and policies for opening/closing.
  • Ensure safe working conditions and comply with all laws.
Requirements
  • Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
  • Experience with customer service, food service or high-end retail preferred.
  • Cash handling and sales experience preferred.
  • Ability to solve business related problems quickly and efficiently.
  • Great relationship building skills and demonstrated positive demeanor as a team player.
  • Ability to work in fast paced environment and multitask.
  • Flexibility preferred.
  • Strong verbal communication and people skills.
  • Ability to develop constructive and cooperative working relationships with others.
Physical Demands
  • Ability to bend and lift 25 lbs.
  • Ability to stand for extended periods of time.

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