Guitar Technician Specialist

1 week ago


Clemmons, North Carolina, United States Guitar Center Full time
About Guitar Center

Guitar Center is a leading music retailer that fosters creativity and passion for music. Our mission is to empower musicians and non-musicians alike to experience the joy of creating music. We strive to create inclusive environments that put our customers first, while fulfilling our mission.

As a Repair Tech (Guitar), you will provide exceptional maintenance and repair services on customer-owned instruments, while assisting in maintaining store inventory. You will continually build and increase business through great customer experiences and quality work.

What We're Looking For

We're seeking an individual with a skilled understanding of repairing guitars. The ideal candidate will have foundational product knowledge on Guitar Center products, enabling them to deliver outstanding customer service and sales techniques.

A few key characteristics that make our Repair Technicians successful include:

  • Customer Focus: Understands customer service principles, providing an excellent customer experience and being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them, as well as develop knowledge and skills including product, store operations, sales and leadership.
Responsibilities

As a Repair Technician, your responsibilities will include:

  • Interacting with Customers: Ensuring a positive customer experience
  • Servicing Instruments: Providing high-quality craftsmanship on customer-owned instruments
  • Maintaining Store Inventory: Assisting in maintaining store-owned gear, as requested
  • Completing Warranty Repairs: Completing warranty repair work
  • Additional Duties: Performing additional duties as assigned
Why Guitar Center?

We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants.

Requirements and Preferences

The estimated salary for this position is around $45,000 - $60,000 per year, depending on location and experience. Skilled understanding of repairing guitars is a must-have, while foundational product knowledge on Guitar Center products is preferred.



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