IT Installation Specialist
6 days ago
Job Overview
iMPact Business Group is a leading provider of IT staffing solutions, committed to delivering exceptional results and unparalleled service.
We are seeking a highly skilled Field Engineer to join our team, responsible for installing and maintaining cutting-edge technology solutions in various demanding environments.
Key Responsibilities:
- Installation and Maintenance: Execute professional system installations and maintenance, ensuring optimal performance and client satisfaction.
- Technical Operations: Adhere to and advocate for Technical Operations processes, including system documentation and SLA commitments.
- Collaboration: Work closely with project management and customer experience teams to streamline scheduling and identify work process efficiencies.
- Sales Support: Engage with Sales and Engineering teams to support pre-sale activities, including system design evaluations and quote validations.
- Customer Relationships: Develop and sustain excellent customer relationships, promoting referral opportunities through professionalism and technical prowess.
- Technical Support: Provide diligent support to Technical Support and Implementation teams, aiding in troubleshooting and enhancing client interactions.
Required Skills and Qualifications:
- Technical Proficiency: Proficiency with Windows Operating Systems across multiple platforms.
- Analytical Skills: Demonstrated analytical skills with a robust capability in troubleshooting complex technical issues.
- Certifications: Relevant certifications such as CompTIA (A+, Network+, Server+, Security+), MCITP, CCNA, or similar; certifications in NICE or other telephony systems are advantageous.
- ITSM Tools: Familiarity with ITSM Ticketing Tools like ServiceNow.
- Communication Skills: Strong communication and problem-solving skills.
- Physical Demands: Physical ability to manage installation demands, including lifting equipment up to 70 lbs and working at heights.
- Education: Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
- Travel Requirements: Willingness to travel up to 80% as required.
Benefits Package:
- Retirement Plan: 401(k) matching.
- Health Insurance: Comprehensive dental, vision, and health insurance.
- Flexible Schedule: Flexible schedule options.
- Tuition Reimbursement: Tuition reimbursement.
- Professional Development: Professional development assistance.
- Employee Assistance: Employee assistance and discount programs.
- Referral Program: Referral program.
About iMPact Business Group:
iMPact Business Group specializes in providing businesses with professional level Staffing solutions, consistently exceeding client expectations. We offer a generous base salary, structured tenure pay increases, and an uncapped commissions plan, resulting in unlimited earnings potential. Experience the difference a results-oriented service organization can provide, where motivated people and companies integrate to deliver uncommon results.
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