Client Advisor

2 weeks ago

King of Prussia, Pennsylvania, United States FERRAGAMO USA, Inc. Full time
About FERRAGAMO USA, Inc.

We are a leading luxury brand in the industry, with a rich heritage and a passion for empowering talent and creativity. Our company, Salvatore Ferragamo S.p.A., has been a household name for over 90 years, with a presence in over 650 mono-brand stores worldwide.

Job Title: Client Advisor

We are seeking a highly skilled and experienced Client Advisor to join our team at our King of Prussia location. As a Client Advisor, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales through a deep understanding of client needs and desires.

Key Responsibilities:
  • Provide personalized service to clients, creating emotionally enriched relationships and developing meaningful and loyal client relationships through personal connections and CRM initiatives.
  • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
  • Actively promote a positive work environment through teamwork and collaboration, and assist operations team by maintaining stock of designated area on selling floor and in stock room.
  • Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
  • Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
  • Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
  • Promote cross selling to increase UPT sales metrics, and capture customer data in the company's CRM database to connect with clients to maintain and develop relationships.
  • Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
Requirements:
  • Caring, authentic trusted client advisor with a passion for style and an in-depth knowledge of the desires, needs, and expectations of luxury clients.
  • A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
  • Courageous with ideas and innovative in your approach, always ready to grow and learn.
  • Computer knowledge to track inventory, and proficient English language skills; knowledge of second language preferred.
  • Previous retail sales experience preferred, luxury retail experience a plus.
  • Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
  • Ability to effectively communicate with customers, peers, and management, and ability to communicate on the telephone with proper etiquette.
  • Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
  • Ability to work as part of a team and take initiative independent of direct supervision.
Physical Requirements:
  • This position involves constant moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods of time.
  • May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
  • Involves lifting of at least 20 lbs.
Schedule:
  • Regular and reliable attendance, normally 5-days a week.
  • Full-time schedule (37.5 hours); Part-time schedule (20-29 hours per week).
  • Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.
Equal Employment Opportunity Statement:

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation:

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job.

Vaccination Requirements:

Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all staff to remain current with CDC-recommended vaccinations.

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