Epic Go Live Support Consultant

3 weeks ago


Jacksonville, Florida, United States The CSI Companies Full time
Job Description:

We are seeking an experienced Epic Go Live Support Consultant to join our team. As a key member of our healthcare IT team, you will provide expert support and guidance to physicians, nurses, and other clinical and non-clinical users as they transition to our client's new Epic EMR system.

Your primary responsibility will be to assist front desk staff, clinicians, and physicians in the effective use of the Epic software. This includes identifying and documenting any issues with the software, providing high-priority responses to critical issues, and documenting the level of clinical satisfaction and adoption as directed by the client.

Responsibilities:
  • Review necessary Client-specific materials made available
  • Participate in orientation training specific to Client's environment
  • Assist users in the use of the Epic software
  • Identify and document any issues with such software
  • Provide high-priority responses to critical issues
  • Document-level of clinical satisfaction and adoption as directed by Client

In addition to your technical expertise, excellent communication and interpersonal skills are essential for this role. You will work closely with our clients and their teams to ensure a smooth transition to the new Epic EMR system.

Requirements:

To be successful in this role, you will require:

  • Previous experience as an Epic ATE support consultant (strongly preferred)
  • Excellent communication and interpersonal skills
  • Able to travel, including overnight stays, as project schedule dictates

We offer a competitive salary of $30+ per hour W2, plus a comprehensive benefits package that includes weekly pay, direct deposit, multiple healthcare plans, holiday pay, and paid time off (if eligible). If you are passionate about supporting healthcare workers and promoting positive outcomes through system support, we encourage you to apply for this exciting opportunity.



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