Pet Care Professional

1 week ago


Phoenix, Arizona, United States Destination Pet Full time
About Destination Pet

We are a united team working together to elevate the love and lives of pet families. Our professionals create a connected care network of trustworthy partners who bring creative innovation every day. We revolutionize the pet industry.


Job Overview

We are looking to add a Customer Service Representative to our team at Deer Creek Animal Hospital.


Key Responsibilities:
  • Supports the Mission, Vision, and Values of Destination Pet.
  • Sells services and products to prospective customers.
  • Tours clients and visitors through the facility.
  • Answers the telephone, receives, and provides information according to established procedures.
  • Welcome clients and pet guests and ensure they have proper up-to-date vaccination records.
  • Responsible for cash management, including accepting payments for services and end-of-day balance.
  • Explains company and facility policies to customers in a positive manner.
  • Responds to customer complaints professionally and resolves issues satisfactorily; elevates to supervisor as needed.
  • Escorts pet guests to/from their enclosure and provides water as needed.
  • Operates the Point-of-Sale system.
  • Maintains the appearance and cleanliness of the lobby and public areas.
  • Completes required training and attends sessions as needed/assigned.
  • Treats customers, guests, visitors, and co-workers professionally and courteously.

Requirements:
  • High School Graduate or Equivalent.
  • Minimum 1-year experience in a customer service role or retail sales experience.
  • Ability to resolve problems quickly and professionally.
  • Strong communication and interpersonal skills.
  • Customer Service experience is a plus.
  • Excellent telephone skills.
  • Able to utilize a multi-line phone system and work on a computer system.


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