Pet Care Professional
1 week ago
We are a united team working together to elevate the love and lives of pet families. Our professionals create a connected care network of trustworthy partners who bring creative innovation every day. We revolutionize the pet industry.
Job Overview
We are looking to add a Customer Service Representative to our team at Deer Creek Animal Hospital.
Key Responsibilities:
- Supports the Mission, Vision, and Values of Destination Pet.
- Sells services and products to prospective customers.
- Tours clients and visitors through the facility.
- Answers the telephone, receives, and provides information according to established procedures.
- Welcome clients and pet guests and ensure they have proper up-to-date vaccination records.
- Responsible for cash management, including accepting payments for services and end-of-day balance.
- Explains company and facility policies to customers in a positive manner.
- Responds to customer complaints professionally and resolves issues satisfactorily; elevates to supervisor as needed.
- Escorts pet guests to/from their enclosure and provides water as needed.
- Operates the Point-of-Sale system.
- Maintains the appearance and cleanliness of the lobby and public areas.
- Completes required training and attends sessions as needed/assigned.
- Treats customers, guests, visitors, and co-workers professionally and courteously.
Requirements:
- High School Graduate or Equivalent.
- Minimum 1-year experience in a customer service role or retail sales experience.
- Ability to resolve problems quickly and professionally.
- Strong communication and interpersonal skills.
- Customer Service experience is a plus.
- Excellent telephone skills.
- Able to utilize a multi-line phone system and work on a computer system.
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Pet Care Service Professional
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Phoenix, Arizona, United States Destination Pet LLC Full timeJob Opportunity OverviewWe are seeking a skilled Pet Care Service Professional to join our team at Deer Creek Animal Hospital. As part of our mission to provide exceptional care for pet families, this role will be responsible for delivering top-notch customer service and ensuring the well-being of our furry guests.
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