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Night Auditor

2 months ago

Houston, Texas, United States Moody Full time
Job Summary

We are seeking a detail-oriented Night Auditor to join our team at Moody National Management LP. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of financial transactions, as well as providing exceptional customer service to our guests.

Key Responsibilities
  • Audit, balance, and report on various areas of the hotel to provide accurate, timely information and to ensure compliance with Company and hotel policies and procedures.
  • Provide check-in/check-out services to the desk during night hours, as necessary.
  • Accurately audit, balance, and prepare, verify and report on Room information to provide rooms management with overall performance information.
  • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures.
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner.
  • Carry guests' luggage.
  • Deliver express check-out documents.
  • Maintain complimentary food & beverage station.
  • Assist with breakfast set-up as needed.
  • Accurately complete and enter reservation calls in the reservation system.
  • Accurately complete any logs/reports as specified by management.
  • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
Requirements
  • Solid working knowledge of related company and brand policies, procedures, and services.
  • Excellent interpersonal, written/verbal communication and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems.
  • Excellent command of the English language; second language proficiency desirable.
  • Ability to compile mathematical facts and figures.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Ability to maintain customer focus.
  • Excellent organizational and planning skills.
  • Ability to work well in a team environment.
  • Ability to follow corporate standards and procedures.
Experience and Education
  • High School education or equivalent work experience.
  • 1+ years of experience in a hotel environment.
  • 1+ years of experience in an accounting-related position is highly desirable.
  • Minimum training required per year as assigned by the company.
  • Any additional training required by manager.