Guest Services Representative

2 weeks ago


Beaver Dam, Kentucky, United States Beaver Dam Inn Full time


We are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for every visitor at Beaver Dam Inn.

Your role will involve welcoming guests, managing their information, distributing keys and room assignments, and addressing any general inquiries to ensure a pleasant stay.

The ideal candidate possesses excellent communication skills, a strong work ethic, and a dedication to guest satisfaction.

Key Responsibilities

  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.

Record Keeping:
Maintain accurate records of all guest account information.

  • Welcome, check-in, and check out guests upon their arrival and departure, distribute keys and room assignments, and securely record credit card information.
  • Address customer complaints as needed.
  • Handle incoming calls, online and in-person booking requests, and respond to inquiries regarding room rates, availability, amenities, rewards programs, and special requests.

Qualifications

  • High school diploma, GED, or equivalent.
  • Experience in handling telephone inquiries and managing stressful situations.
  • Exhibits exceptional interpersonal, time management, organizational, and customer service skills.


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